Refund policy

Return & Replacement Policy

At Haya Her Store, customer satisfaction is important to us. Please read our policy carefully before placing an order.

No Return Policy

We do not accept returns for any products once they have been delivered.

Please ensure you review the product details carefully before placing your order.

Damaged, Defective or Wrong Product

If you receive a product that is:

  • Damaged during transit
  • Defective
  • Incorrect or different from what you ordered

You must notify us on the same day of delivery (within 24 hours).

To request a replacement, please email us at hayaherstore@gmail.com with:

  • Your Order Number
  • Photos of the damaged or incorrect product
  • Photos of the shipping package (if applicable)
  • A brief description of the issue

Our team will verify the claim, and if approved, we will provide a free replacement.

Claims made after 24 hours of delivery will not be accepted.

Replacement Eligibility

A replacement will only be approved if:

  • The product is unused and in its original condition.
  • All original tags, accessories, and packaging are intact.
  • The issue is reported within 24 hours of delivery.
  • The claim is verified by our support team.

Non-Eligible Cases

Replacement requests will not be accepted for:

  • Change of mind
  • Incorrect size or color selected by the customer
  • Normal wear and tear
  • Damage caused after delivery
  • Products reported after 24 hours of delivery

Refund Policy

We do not provide refunds for any orders.

In eligible cases of damaged, defective, or incorrect products, only a replacement will be issued after verification.

Contact Us

If you have any questions regarding this policy, please contact us:

Email: hayaherstore@gmail.com